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GP-line Terms & Conditions of Membership: May 2005
Before you join online or by 'phone please make sure that you read and understand these Terms & Conditions.
A copy will be provided with your Membership documents upon acceptance of your Application.

TERMS AND CONDITIONS

Terms

1) The GP-line service, encompassing its doctors and their associates, our service call representatives and the Web site GP-line.co.uk is referred to hereafter as GP-line or The Service.

2) Persons registered as members of GP-line calling The Service are referred to hereafter as The Caller.

3) GP-line is the property of
GP-line Limited, Head Office:
29 Harley Street, London W1G 9QR.

4) The service is available to UK and Northern Ireland residents and to expatriates of the U.K and Northern Ireland.

5) GP-line agrees to provide:
a) A 24-hour fast track and convenient access to private UK doctors who will provide telephone consultations.
b) Unlimited access to medical advice where the doctor concerned considers any such advice appropriate.
c) Advice and reassurance regarding The Caller's concerns via qualified and practising GP's each registered with the General Medical Council and each covered by independent indemnity organisations.
d) Wherever possible, a diagnosis over the telephone and a suggested appropriate course of action.
e) Telephone surgery consultations as long or as short as appropriate to The Caller's needs.
f) Advice that is specific to The Caller - taking into account The Caller's individual symptoms and current personal medical history.
g) A service in which all its representatives are bound by their professional codes of practice.
h) Advice on the benefits or the pros and cons of the use of over-the-counter medicines for any prevailing symptoms The Caller may have.

6) GP-line cannot provide:
a) The prescription of any drugs. The Caller must refer to their own registered doctor for any prescription service.
b) Assistance, support or advice for a medical emergency. If The Caller has an emergency medical problem then they must access their local emergency medical services.

Conditions

7) The Caller agrees to the following conditions:
a) The Caller acknowledges that they should remain registered in the UK with an NHS general practitioner.
b) The Caller understands that no promises are made or given or intended by the advice given to them by GP-line.
c) The Caller understands that no information, advice or diagnosis made by GP-line to them shall be deemed the only or best possible advice at that time with respect to the matter in question.
d) The Caller understands that medical patient confidentiality agreements and Data Protection Act protocols and the Codes of Practice regarding doctor patient relationships bind any medical information provided to GP-line.
e) The Caller is required to provide their unique GP-line Membership Number when using The Service and is responsible for leaving a clear contact number in the event that a doctor is required to return a call.
f) The Service to The Caller is reliant upon the provision and operation of adequate telephonic communication systems for The Caller to receive advice. GP-line cannot be held responsible for the failure of such communication systems.
g) GP-line cannot be held responsible for any breakdown of service from its Web site that is the result of an occurrence outside the domain of the site and therefore beyond our control.
h) The Service to The Caller will be terminated without reimbursement if;

7h1) The Caller behaves in such a way that is deemed rude or aggressive to Doctors, their staff or GP-line representatives.
7h2) The fee for this Agreement with GP-line fails to be paid or is cancelled or is not renewed upon expiry.
7h3) Any action is instigated by The Caller that is considered by GP-line to be an abuse of the system.
7h4) The Caller allows others to use GP-line in The Caller's name.
7h5) The Caller uses GP-line in a way that is prohibited by any law or regulation that is extant either in the UK or the country of origin of the call.
7h6) The Caller uses GP-line in a manner that invades the privacy of third parties.
7h7) The Caller uses GP-line to transmit unlawful, fraudulent, offensive, obscene, pornographic, defamatory, abusive, threatening, or otherwise objectionable material.
7h8) The Caller uses GP-line to encourage or conduct actions which would give rise to civil or criminal liability.
7h9) The Caller uses GP-line to violate, or assist in violating, the security of GP-line whether intentionally, negligently or otherwise.

8) Family or Single Parent Membership
a) In the event that a call is made by a parent or particularly a Guardian or Nanny of a minor who is enrolled in GP-line then, where appropriate, advice can be provided to such third parties within the Terms of this Agreement notwithstanding clause 7h4.

9) Agreement Renewal
a) The term of this agreement shall be for a period of 1 year from the time and date of payment clearance.
b) This Agreement will be renewed automatically for successive 1-year periods and GP-line will forward an automatic renewal reminder by e-mail or post prior to debiting The Caller's account.
c) Either party may notify the other party of its intention not to renew by giving one month's written notice.

10) Complaints Procedure
a) Complaints must be made in writing in the first instance,
addressed to The Medical Director,
either by e-mail to medicaldirector@gp-line.co.uk
or by post to our Head Office (address at clause 3), headed by the following:

1. Complaint: Membership No: (The Caller's No);
2. Time/date of occurrence of complaint;
3. The Caller's contact number (if different from that registered with GP-line);
4. Name of member of GP-line involved (where possible).
(Items 1-3 are mandatory for us to begin investigation into a claim)

b) The matter will be dealt with promptly and GP-line will contact the complainant within 4 working days of receipt.
c) All complaints are promptly investigated by the Medical Director of GP-line in a professional manner and actions will be taken accordingly.

11) Submission of a GP-line Application and Acceptance of GP-line membership indicates that The Applicant has read and agrees to the Terms and Conditions as set out above for the period of this Agreement.

12) I am the person who has completed the Application Agreement and I agree to the GP-line Terms & Conditions and understand that upon Acceptance I will become The Caller as referred to above and will receive a unique GP-line call Membership Number and Membership Card

(Note: A copy of this Agreement will be provided with your Membership Card. If you wish to use the service immediately upon joining you will be verbally provided with both the GP-line Call Number and your unique Membership Number by the Operator).

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