This one day course is designed for anybody undertaking a Telemarketing role to help him or her deal more effectively with clients on the telephone.

yur course will be tailored to suit any individual requirements that you may have and will cover a wide range of skills including:

„« Preparation
„« 10 Basic Steps to successful telemarketing
„« Establishing goals
„« Organising your work area
„« Organising your telemarketing system
„« Managing your time
„« Prioritising activity
„« Making the sales call
„« Questioning techniques/communication skills/getting through to the decision-maker
„« Listening skills
„« Creating a need
„« Negotiating and closing the appointment/sale
„« Achieving goals
„« Measuring success and celebrating success
„« Practice routines
„« Handling objections
„« Terminating a conversation
„« Handling incoming sales calls
„« Dealing with difficult clients
„« Avoiding confrontation
ACHIEVING AND MAINTAINING PEAK STATE!!

To find out more simply call Jennifer or Mary on 01384 441144 or click on the link below      # TEL 01