This one day course is designed for anybody undertaking a Telephone Sales role to help them deal more effectively with clients on the telephone.

Your course will be tailored to suit any individual requirements that you may require and will cover all the basic skills including:

„« Preparation
„« Making the sales call
„« Questioning techniques/communication skills
„« Creating a need
„« Negotiating and closing the sale
„« Practice routines
„« Handling complaints
„« Terminating a conversation
„« Handling incoming sales calls
„« Dealing with difficult clients
„« Avoiding confrontation
ARRIVING AT PEAK STATE AND REMAINING THERE!

To find out more simply call Jennifer or Mary on 01384 441144 or click on the link below






     # TEL 02