This one day course is designed for anybody undertaking Telephonist rôle to help them deal more effectively with clients both on the telephone.

Your course will be tailored to suit any individual requirements that you may have and will cover all the basic skills including:

First Impressions Count
 Creating and maintaining a good business relationship with your clients
 Quality and Service
 How to promote a good image
Essential Ingredients of Telephone Techniques
 Answering callers
 Taking messages
 Taking enquiries
 Dealing with difficult clients
 Handling complaints
 Leaving messages
 Dealing with answerphones
 Avoiding confrontation
 Being firm but polite
 Call control
 Terminating a conversation
Included in this course are Personal Development Skills:
Improve Performance
Professional Behaviour
Communications

To find out more simply call Jennifer or Mary on 01384 441144 or click on the link below

     # TEL 03