This one day course is designed for anybody undertaking Receptionist/Telephonist rôle to help them deal more effectively with clients both on the telephone and in person.

Your course will be tailored to suit any individual requirements that you may have and covers all the basic skills including:

First Impressions Count
 Creating and maintaining a good business relationship with your clients
 Quality and Service
 Meeting and greeting your clients face to face
 How to promote a good image
 Dealing with enquiries face to face
Essential Ingredients of Telephone Techniques
 Answering callers
 Taking messages
 Handling complaints
 Dealing with difficult clients
 Leaving messages
 Dealing with answerphones
 Avoiding confrontation
 Being firm but polite
 Call control
 Terminating a conversation
 Taking enquiries

Improve Performance
Professional Telephone Behaviour
Communications

To find out more simply call Jennifer or Mary on 01384 441144 or click on the link below

     # TEL 04