This one day course is designed for people undertaking a Receptionist rôle to help them deal more effectively with clients both on the telephone and in person.

Your course will be tailored to suit any individual requirements, which we would ask you to specify. Our standard course covers all the basic skills including:

First Impressions Count
 Responsibilities of the Receptionist
 The Reception Area
 Creating and maintaining a good business relationship with your clients
 Quality and Service
 Meeting and greeting your clients face to face
 How to promote a good image
 Dealing with enquiries face to face

Essential Ingredients of Telephone Techniques for Receptionists
 Answering callers
 Taking messages
 Handling complaints
 Dealing with difficult clients
 Leaving messages
 Dealing with answerphones
 Avoiding confrontation
 Being firm but polite
 Call control
 Terminating a conversation
 Taking enquiries

Improve Performance
Professional Behaviour
Communications
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